Troubleshooting

I can't sign in to my Solid pod

The sign-in window does not open

Make sure pop-ups are not blocked for mnera.io. In Chrome, click the blocked pop-up icon in the address bar and allow pop-ups from this site.

I get a "400 Bad Request" error

This usually means your identity provider does not support dynamic client registration. mnera.io requires a Solid OIDC provider that supports RFC 7591. solidcommunity.net supports this. Self-hosted CSS installations should also support it by default.

I get an "issuer mismatch" error

The identity provider returned a different issuer URL than expected. This can happen if your provider redirects HTTP to HTTPS. Try entering your identity provider URL with https:// explicitly.

I can't sign in to my mnera.io account

Incorrect password

Use the password you set when creating your mnera.io account. This is separate from your Solid pod password — they are different systems. If you've forgotten it, contact support to reset it.

I signed in but my settings aren't saving

Make sure you are signed in to your mnera.io account (not just your Solid pod). Open the user menu in the sidebar — if you see "Account settings" and can access your account page, you are signed in and settings will persist.

My bookmarks are not loading

The list is empty after sign-in

This is expected if you have not saved any bookmarks yet. If you expected existing bookmarks, check that the pod URL being used matches the pod where your bookmarks are stored. Sign out, sign in again, and verify the WebID in the browser's developer console.

I get a network error when loading

Your Solid pod may be offline or your session may have expired. Try signing out and signing back in. If your pod is self-hosted, check that the server is running and accessible.

Import is not working

The file is not recognised

Make sure the file is a valid Netscape bookmark HTML file, JSON, or Turtle. Files exported from Chrome and Firefox use the Netscape format. If you're importing from another source, try exporting as HTML.

Some bookmarks are missing after import

Bookmarks without a URL are skipped during import. Duplicates (same URL) are also skipped.

The browser extension is not saving

Make sure you are signed in inside the extension (not just in the main app — the extension has its own session). Click the extension icon → check if you see the Add tab or the login screen.

Broken link checker flags a URL I know works

Some sites block automated requests, rate-limit by IP, or refuse user-agents they don't recognise — they return an error code to the checker even though the page opens fine in your browser. Open the link yourself before deleting if you aren't sure. The checker is conservative: it shows you what it found, but doesn't change anything until you act. See Broken link checker for the full list of caveats.

Broken link checker says "Not authenticated" or "Pro feature"

The checker is gated to Pro subscribers because URLs are probed through the mnera.io server (CORS prevents your browser from reading status codes from third-party domains directly). Sign in to your mnera.io account at /account/login, then upgrade from account settings or the pricing page.

Still stuck?

Open an issue on ourGitHub support repository with details of the error, your browser version, and your identity provider URL.